Shipping Information

Shipping Methods

• All orders are shipped from our distribution center in Cornwall, United Kingdom.
• We aim to ship all orders within 1 business day from the time the order is placed.
• Please note we do not ship on Saturday or Sunday.
• Orders are shipped by either Royal Mail and USPS or UPS tracked courier.
• Please allow 5-8 working days for delivery from the time your order is shipped
• You will receive an email from us when your order is shipped. This will included tracking information if applicable.

We offer FREE SHIPPING to mainland USA and Canada on all orders over $100

Customer Service

It is very important to us that you receive your order on time and in good condition.
Please do not hesitate to contact us if you have any questions on the following email address:

office@benandhannhdunnett.com

Please be assured that we will respond to your emails within 24 hours (it may take a little longer at weekends!)

US Shipping Rates

Shipping charges are based on the product subtotal in the cart.
The following shipping rates apply to orders shipped to US addresses.

Standard Shipping to US Address
5-8 working days from the time your order is shipped.

US Import Tariffs

You may have heard in the news that President Trump signed an Executive Order removing the de minimus exemption on shipments into the USA starting 29th August 2025.

In terms of the import tariff, this will mean that there will be an additional 10% tax levied on the products we sell into the USA. This is on top of the taxes we already pay in the U.K. The cost of these tariffs is covered during the checkout process on our site. As a result, there should be no additional charge for you to pay to receive your item through customs.

However, as this is a new system being introduced there may well be some issues with implementation by US Customs authorities. If you receive any request from US customs for an additional import tariff charge then please do check carefully that it is a genuine request from the US customs office and not a scam request. Please contact us before paying any charge and we will be able to assist you.

Thank you very much for your patience and understanding during this challenging time.

Canada Shipping Rates

Shipping charges are based on the product subtotal in the cart.
The following shipping rates apply to orders shipped to Canadian addresses.

Standard Shipping to Canada Address
5-8 working days from the time your order is shipped.